Len's Automotive

Paul Hung 2 months ago

TL;DR: Overpriced services with unnecessary upselling, caused cosmetic damage to my vehicle; do not recommend, look elsewhere for an auto shop I came to Len's Automotive after seeing many good reviews on Google Maps and booked an appointment due to vibrations coming from the front left tire after hitting a curb on one side. I requested a wheel alignment/diagnosis since I was suspecting the vibrations were due to misalignment and noted that it was just my suspicion but would like to know if there was any damage to the vehicle that was instead causing the issue. I was only informed that a separate suspension test was required AFTER I arrived at the shop for an additional separate charge of $107.45 on top of the $89.95 alignment service advertised on their website. They explained that it was necessary after any kind of wheel impact to assess if there was any damage to other suspension components since an alignment would be pointless and the car would be out alignment within days due to the damaged component not being fixed. This sounded reasonable but was still an annoyance since this charge was not disclosed before I came in, even though I had specified what issue I was coming in fo

Nathan Brown 3 months ago

Went here for a pre-purchase inspection and oil change prior to selling our high roof cargo van. Scope of the inspection was clearly articulated ahead of time and results were documented clearly in the final report, including mechanical components as well as a system diagnostic to highlight any signals hiding in the system. They caught a dead TPMS sensor in the diagnostic and recommended shops to have it fixed same day. No frills, no questionable upcharges, and service was completed ahead of schedule. Just good service/communication and an easy recommendation for me.

Alhussain Aljewad 4 months ago

I came here to fix my AC and I explicitly told them that I repaired it twice before and it failed so I want to make sure that you could fix it. They said yes. The document I signed before I received service said I would pay around $600, you know “to get my car fixed”. I recieved my car and it’s literally spitting hot air after I paid $600 for the repair. They said we repaired a leak and recharged your system but your AC is still not working and we don’t have the tools to fix it so you need to take your car to a dealership. Why in the hell would you try to fix it then if it’s not going to work?! Just to take my money? I could have gone to the dealership from the first place and pay for services there for which just diagnostics is $500. So again why would you try to fix it if you know that you don’t have the tools? I came to this shop with a broken AC. I left this shop with a broken AC - $600

daryl storey 4 months ago

Our experience was very good, even excellent. Lucas went out of his way to explain exactly what was happening in the shop with the technician. I just got my car back yesterday, but it’s running very well. I’ll certainly let you know if that changes. I will mention on social media, what a good job you guys did thank you

Adan Viveros 5 months ago

I’m torn between 2 and 3 stars because the staff was very friendly and the manager fixed my alignment for free after the first attempt left my steering wheel crooked. However, I have to go with 2 stars because of a massive safety oversight. They noted in my paperwork that my ball joint nut was loose and the cotter pin was missing, yet they let me drive away without tightening it or replacing the pin. That is a life-safety issue that a professional shop should never ignore. I had to go buy my own tools and fix it in a parking lot. Friendly service is great, but safety has to come first.